Refund policy

We are a made to order business, and once your order is placed, we will get to work producing your items! It is important to us that you receive a quality product every time. For that reason, if there are any issues with the quality of construction or printing of your product, we ask that you take the following steps:

Step One: Email us with a description of the issue InkwraithMerch@gmail.com Please include your name and order number.

Step Two: Attach any photos of the issue so we can partner with our production team to find a solution.

Step Three: Let us know if you would like a refund or a replacement sent.

Please allow up to 48 hours for processing a refund/replacement request. Because we are a made to order business, returns and replacements will only be processed in instances where there are quality defects in terms of the printing or construction of your product. We DO NOT accept returns for change of mind or wrong size choice.

Returns

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

Please note, we DO NOT accept returns for change of mind, this includes wrong size choice. We only accept returns for products that are faulty or damaged. We request that you send a picture showing the damage or faulty merchandise.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at InkwraithMerch@gmail.com . If your return is accepted, we’ll send you a pre-paid return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

Please be aware that we will cover the return shipping costs, but the original shipping fees will not be returned.

You can always contact us for any return question at InkwraithMerch@gmail.com.

Refunds

We will notify you once we've received and inspected your return and let you know if the refund was approved or not. If approved, you'll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund.

Damages and issues

Please inspect your order upon receipt and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Unfortunately, we cannot accept returns on 'Limited Edition' items, 'Final Sale' items or Gift Cards.

Exchanges

The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

European Union 14 day cooling off period

Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.